Total Member Engagement
We generate more value from your members
Member Value Program
Generate more revenue from the members you have while giving them value far beyond their purchase.
Renew lapsed members
Renew last years members and bring back members from years before. We bring our analytics, technology and workforce to work hand-in-glove with your team.
TME.CONNECT
Our propietary member engagement system delivers unparralelled results and sits at the heart of everythign we do.
Create new revenue while brining more value to your members
Your members can unlock extraordinary savings and support your club with our Member Value Program (MVP). Designed to offer clubs a unique opportunity to deliver outstanding value to members, MVP simultaneously opens up new revenue streams for your club.
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Members who join can enjoy discounts on daily essentials, with savings ranging from 4% to over +40%. They can save 10 x their initial investment without altering current spending patterns.
The program provides access to hundreds of renowned Australian retailers offering thousands of exclusive deals.
Give your members the opportunity to join thousands of Australians who are already benefiting from MVP, gaining more value than the cost of their membership and contributing to the financial health of their clubs.
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Our white labelled solution offers customisation including club branding, sponsor brand activation and can remove offers that may conflict with sponsorship deals
Increase membership renewals through meaningful one on one connections.​
At Total Member Engagement we specialise in propelling membership sales and renewals for sports clubs with an innovative blend of expertise and technology.
Leveraging our unique Member Engagement Framework, we tailor strategies to your club's specific needs, ensuring impactful outcomes.
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Always-On Workforce: Our sports-skilled agents are available throughout the year, allowing for rapid deployment during peak periods without the ramp-up time typical of temporary hires. This ensures your club benefits from consistent, professional engagement without interruption.
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Data-Driven Precision: Utilising advanced analytics and insights gathered from extensive fan interactions, our campaigns are strategically designed to target and convert with higher efficiency. Each campaign is a product of a meticulous data-driven methodology that understands and predicts member behaviours.
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Optimised Sales Framework: Our framework goes beyond traditional telemarketing by focusing on creating genuine connections. Tailored to the unique dynamics of sports fandom, our approach integrates omnichannel engagement - from phone calls to digital interactions - ensuring members receive personalised contact on their preferred platforms.
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Partner with TME to experience a seamless, scalable solution for membership sales and renewals, designed to maximize your club's growth potential and member satisfaction.
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Members are not consumers.
TME.CONNECT
TME.CONNECT is our proprietary systems which serves as the backbone for all member engagement. It’s build on data drawn from over 100,000 one on one conversations held with members, and it continues to evolve as we have more each day. The insights we extract combine with our delivery systems which while inspired by contact centre best practice, was built for member engagement.
About us
| Purpose: To generate more value from an organisations members.
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| How: To innovate and deliver proprietary solutions, that create new revenue streams and enhance existing ones, for organisations who employ a membership based model.
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| Values:
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Ownership. Seeing commitments through and protecting our 'never missed a target' mantle.
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Integrity. Being 'naively honesty' because we know being trusted is core in our long term success.
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Member lead. Delighting our clients through pleasing their members.
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Authenticity. It does what it says on the packet. What we sell our clients is exactly what they get.
| Our Story: Total Member Engagement (TME) was built on the realisation that members are not customers. Becoming a member is as much about connection and feeling a part of something, as it is about value. It's for this reason, we realised that consumer style solutions are not suitable for member engagement, but there are some valuable lessons that can be drawn from consumer facing companies.
TME was built in 2018 to fill this void. Our founder had 20 years' experience in consumer engagement; serving as a consultant to that industry. The process we went through to design TMEs offering, was to ignore that experience, listen to the membership market and then (and only then) draw on consumer company lessons in customer engagement best practice.
It is from this vantage point that we have created Australia's leading member engagement solution.
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